Returns & Exchanges

We want you to feel confident ordering from Bellessora. Eligible products may be returned within 30 days after delivery.

Eligibility

Items must be unused, clean, undamaged and returned with all components, instructions and original packaging where applicable. For hygiene reasons, opened or used personal-care accessories, including cleansing pads and items that directly contact skin, scalp, hair or the eye area, may be non-returnable where permitted by law.

Start a return

Visit our Contact Us page with your order number, the item and the reason for return. Do not send a parcel before receiving return instructions and the correct return address.

Costs and refunds

Customers pay return shipping for change-of-mind returns. Bellessora covers reasonable return or replacement costs for verified incorrect, damaged or defective items. Approved refunds are sent to the original payment method after inspection; your bank may need additional processing time. Original shipping is non-refundable except where required by law or where the order was incorrect or defective.

Damage or incorrect items

Contact us within 7 days of delivery and include clear photos of the item, packaging and shipping label. Keep all packaging until the request is resolved.

European Union and other mandatory rights

If you are entitled to a statutory right of withdrawal, including the EU 14-day cooling-off period for many distance purchases, those rights apply in addition to this policy. Legal exceptions may apply to sealed hygiene goods after opening.

Exchanges

Because international inventory changes quickly, we process exchanges as a return and a new order unless local law requires another method.